Refund policy

Dear customers, Thank you for purchasing products from us, we guarantee that all items we sell have undergone strict quality control inspections to make sure you have an excellent product experience. At the same time, our warranty policy can make you rest assured of buying auto parts from us. All items sold by CheroCar are covered by the following comprehensive product warranties.


SECTION 1: Accepted Return

90-Day Unconditional Refund Guarantee for Unused Items

If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 90 days of receiving it, you may contact us for a return and refund.

Please note:
（1）The product does not have any quality problems, just do not like the product.
（2）Ignoring the title and car model fitment table in the details, leading to the purchase of the wrong product.

Return shipping costs for the above reasons will be borne by the customer and will not be refunded shipping costs.
Returned items must be returned in their original unused packaging to be eligible for a product refund. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.


SECTION 2: Not support the return

Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.


SECTION 3: No need to return, only apply for a refund or reissue

（1）Arrived damaged
If the items you have received are defective or damaged, contact our customer service the first time and provide us with photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we will give a refund.

（2）Missing part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you.
If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item to you or a full refund.

（3）Doesn't work or defective
When you received a product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask us for a refund. When you received the product defective, you can ask our customer service to give you technical support or a solution, if you can repair it yourself or local store, we will provide you with some compensation.

（4）Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proof within 7 days: Photos or a video of the incorrect item. We will resend the correct new item to you.


SECTION 4: Return Confirmation

（1）Contact us at support@cherocar.com to get a return shipping label. submit order no., a clear picture or video, and shipping packaging to confirm your return is accepted.

（2）When returning your package, please ensure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, and ship it to the address our customer service sent you.

SECTION 5: Refund and Compensation Process

（1）PayPal refunds may take up to 24 hours to process and appear in your account.

（2）Credit card refunds will take 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.